Avocent AMWorks Guide de l'utilisateur

Installer/User GuideFor Technical Support: Avocent Corporation4991 Corporate DriveHuntsville, Alabama 35805-6201 USATel: +1 256 430 4000 Fax: +1 256 4

2 AMWorks Software Installer/User GuideSystem synchronization The AMWorks software provides enhanced system synchronization, which enables data

92 AMWorks Software Installer/User GuideMerge Synchronization modeThe System Synchronization Database - Merge Synchronization mode performs the

Appendices 93• Performs faster than the Merge Synchronization mode with no conflicts to resolve CAUTION: If you use the Overwrite option and

94 AMWorks Software Installer/User Guide• If removed from the Employees user group, the user will have Full Access rights to the Accounts Serve

Appendices 95Appendix D: Troubleshooting Cancel button does nothing during firmware updateIf the Cancel button is clicked during a firmware u

96 AMWorks Software Installer/User Guideexisting system (if any) on a different subnet from the AMWorks software must be manually added and upd

Appendices 97Grouping conflicts Table 1.11: Troubleshooting - Grouping ConflictsCause Recommended SolutionIf you attempt to edit a user'

98 AMWorks Software Installer/User GuideAMWorks software hangs during firmware updateIf the matrix switch is powered down or the network is los

Appendices 99NOTE: After the AMWorks software has been synchronized successfully, you may take the AMWorks software offline and perform datab

100 AMWorks Software Installer/User GuideTarget flag disappears after previewThe target flag disappears after you have clicked the Preview butt

Appendices 101User does not hear sound Table 1.19: Troubleshooting - User Does Not Hear SoundCause Recommended SolutionThe connected devices

Chapter 1: Product Overview 3and server combinations. Within the AMWorks software, you can add, delete and configure one or multiple resource

102 AMWorks Software Installer/User GuideCannot successfully connect a user station to two AMX matrix switchesTable 1.22: Troubleshooting - Can

Appendices 103Appendix E: Technical SupportOur Technical Support staff is ready to assist you with any installation or operating issues you e

USA NotificationWarning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s au

Installer/User GuideFor Technical Support: Avocent Corporation4991 Corporate DriveHuntsville, Alabama 35805-6201 USATel: +1 256 430 4000 Fax: +1 256 4

4 AMWorks Software Installer/User Guide

5CHAPTER2InstallationIf you already have the AMWorks software installed, we strongly recommend that you update to the most recent revision on your ins

6 AMWorks Software Installer/User GuideInstalling and Updating the AMWorks SoftwareTo install AMWorks software for the first time:1. Place the

Chapter 2: Installation 7perform a Discover Devices command, and all of your AMX switches will be automatically discovered. If they are not au

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9CHAPTER3Basic OperationsOnce installed, you may begin using the AMWorks software to manage the AMX switching system.Launching the AMWorks SoftwareTo

ABCFDE10 AMWorks Software Installer/User GuideFigure 3.1: AMWorks Software Window Table 3.1: Window AreasWindow Areas ContentA: Menu BarThe men

Chapter 3: Basic Operations 11NOTE: Some AMWorks software operations have equivalent functions in the OSCAR interface. If a change is made to

USA NotificationWarning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s au

12 AMWorks Software Installer/User GuideDevice iconsThe AMX switching system and MDM devices are represented in the AMWorks software menu bar,

Chapter 3: Basic Operations 13NOTE: Since the MDM servers are virtual and have no real connectivity, there is no connectivity table for the MD

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15CHAPTER4Resource Switching RouterThe AMWorks software provides control of the resource switching router (nVision) through a series of pre-configured

16 AMWorks Software Installer/User GuideNOTE: The nVision switching router does not respond to UDP broadcast messages and cannot be automatical

Chapter 4: Resource Switching Router 17Configuring a Switching RouterThe AMWorks software enables you to configure a switching router by using

18 AMWorks Software Installer/User GuideTo name a router's levels and ports:1. From the Resource Routers tab on the AMWorks software main

Chapter 4: Resource Switching Router 19• Multiple routers• Multiple levels • Both inputs and outputsSee Defining TRGs - Multiple Routers, Leve

20 AMWorks Software Installer/User Guide11. After configuring the TRG for the selected server, click the Save Group button to save the TRG to t

Chapter 4: Resource Switching Router 217. From the Port drop-down list, select a port (number or name) for the level you selected in step 5. T

AMWorks®Installer/User GuideAvocent, the Avocent logo, The Power of Being There, AMX, AMWorks, OSCAR, AutoView, DSR, OutLook, SwitchView and XP are re

22 AMWorks Software Installer/User GuideTo define a DRG:1. From the Resource Routers tab on the AMWorks software main menu, click NVISION - Con

Chapter 4: Resource Switching Router 2312. Click OK to save changes to all of the dialogs and exit the Configure Resource Router dialog box.De

24 AMWorks Software Installer/User GuideDefining CRGs - Multiple Routers, Levels, I/OYou can define a CRG that includes multiple routers, multi

Chapter 4: Resource Switching Router 25Defining DRGs - Multiple Routers, Levels, I/OYou can define a DRG that includes multiple routers, multi

26 AMWorks Software Installer/User GuideViewing Switching Router InformationYou can view partition and connection information related to all sw

27CHAPTER5Managing MultimediaThe AMWorks software enables you to set the multimedia (audio and serial) feature globally and for individual users and s

28 AMWorks Software Installer/User GuideSetting Audio and Serial for ServersTo set audio and serial for a server:1. Select Servers- Edit/View S

Chapter 5: Managing Multimedia 29Type Ctrl+U. - or - Click the Edit/View User icon in the toolbar. 2. Select the administrator from the list o

30 AMWorks Software Installer/User Guide5. Click OK to save revised information for the administrator. - or - Click Cancel to exit the dialog b

31CHAPTER6Managing Users and User GroupsThe AMWorks software enables you to manage users and user groups in your AMX switching system. For an introduc

32 AMWorks Software Installer/User Guide2. The New User dialog box appears. In the Username field, type a 1-15 character username. 3. In the Pa

Chapter 6: Managing Users and User Groups 33To remove a user:1. Select Users - Remove User from the menu bar.2. Select a user, or use the Shif

34 AMWorks Software Installer/User GuideNOTE: This example represents a user called administrator, which exists in the Users container on the y

Chapter 6: Managing Users and User Groups 35To display information about a logged in user:1. Select Users - Logged In Users from the menu bar.

36 AMWorks Software Installer/User GuideTo display and change the system administrator's configuration information:1. Select Users - Edit/

Chapter 6: Managing Users and User Groups 37NOTE: The Clear and Clear All buttons enable the removal of defined hotkey sequences and associate

38 AMWorks Software Installer/User Guide14. Click OK to save changes.To set the dwell time:1. Select Users - Edit/View User from the menu bar.

Chapter 6: Managing Users and User Groups 39To remove group associations, select one or more users in the Associated Users column. Then click

40 AMWorks Software Installer/User GuideTo display the names of users in a user group:1. Select Admin Tools - Find from the menu bar. In the Se

Chapter 6: Managing Users and User Groups 41If a user is logged in to more than one AMX user station, you may select one or more AMX user stat

iiiTable of ContentsChapter 1: Product Overview... 1Features a

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43CHAPTER7Managing Servers and Server GroupsThe AMWorks software enables you to manage servers and server groups as listed below. For an introduction

44 AMWorks Software Installer/User GuideTo add a server group:1. Select Server - New Server Group from the menu bar. - or - Click the New Serve

Chapter 7: Managing Servers and Server Groups 45Importing Server NamesServer names can be added to the AMWorks software database from comma se

46 AMWorks Software Installer/User GuideThe default selection is LDAP, a server type that sends system communications without encryption, a met

Chapter 7: Managing Servers and Server Groups 47- or - Type Ctrl+S. - or - Click the Edit/View Server icon in the toolbar.4. Type a server nam

48 AMWorks Software Installer/User GuideOffline serversServers that cannot be contacted by the AMWorks software are considered “offline.” Offli

49CHAPTER8Managing AMX Switching System DevicesThe AMWorks software enables you to view and edit the following devices configured in your AMX switchin

50 AMWorks Software Installer/User GuideType Ctrl+M. - or - Click the Edit/View Matrix Switch icon in the toolbar.2. Type the name of an AMX sw

Chapter 8: Managing AMX Switching System Devices 51You may create an environment where critical servers that require redundancy are connected t

iv AMWorks Software Installer/User GuideSetting Audio and Serial for the Administrator ...

52 AMWorks Software Installer/User Guide5. Click OK to save the revised information. - or - Click Cancel to exit the dialog box without saving

Chapter 8: Managing AMX Switching System Devices 53Editing and Viewing MDM-Capable DevicesNOTE: Before configuring an MDM-capable device, ensur

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55CHAPTER9Connection ControlThe AMWorks software can issue commands to AMX user stations and AMIQ modules to perform switches remotely and/or connect

56 AMWorks Software Installer/User GuideForcing a DisconnectTo remotely disconnect one or several user station(s):1. Select Devices - Force Dis

Chapter 9: Connection Control 57Click Configuration - Save to save the matrix for future use. - or - Click Connect to use it immediately.To de

58 AMWorks Software Installer/User GuideTo create a new user station group for Follow mode:1. Select Devices - Follow Mode from the menu bar to

Chapter 9: Connection Control 59NOTE: If you are using Follow Mode while the authentication setting is configured to LDAP user-login authentic

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61CHAPTER10Managing Event LogsThe AMWorks software maintains event logs that record user events, server events and/or system events. You may:• Display

Table of Contents vChapter 10: Managing Event Logs ... 61Changing

62 AMWorks Software Installer/User GuideTo change the maximum number of events the log file can hold, click the Maximum number of events checkb

Chapter 10: Managing Event Logs 63Displaying the Server Events LogTo display the Server Events log:1. Select Event Logs - Server Events from t

64 AMWorks Software Installer/User Guide3. Click the Retrieve Data button. If the log contains entries for the specified events, they are displ

65CHAPTER11System Administration ToolsUse the AMWorks software system administration commands to perform the following operations:• Add a device (see

66 AMWorks Software Installer/User Guidea device cannot be automatically discovered, perform an Add Devices command to add one manually. A devi

Chapter 11: System Administration Tools 67Configuring Network SettingsAfter installing the AMWorks software for the first time or changing the

68 AMWorks Software Installer/User GuideNOTE: You may also change your AMX switching system administrator password by selecting Users - Edit/Vi

Chapter 11: System Administration Tools 69automatically during these instances, you may enable the auto login feature. Enabling auto login pro

70 AMWorks Software Installer/User GuideNOTE: The configuration ID shown in this dialog box is for information purposes only. You cannot change

Chapter 11: System Administration Tools 71NOTE: This comparison is only useful if the system goes out of sync for any reason. For more informa

vi AMWorks Software Installer/User GuideSetting Search and Query Parameters for LDAP User Authentication...

72 AMWorks Software Installer/User GuideRemoving Offline DevicesThe Remove Offline Devices operation permanently removes an offline device (AMX

Chapter 11: System Administration Tools 73To remove an offline matrix switch: 1. Click Admin Tools - Offline Devices - Remove [Switch Type] fr

74 AMWorks Software Installer/User GuideUpdating FirmwareMake sure that you have access to the appropriate update files before you begin updati

Chapter 11: System Administration Tools 75Viewing Offline DevicesThe AMWorks software enables you to view matrix switches or servers no longer

76 AMWorks Software Installer/User GuideTo clear a user database:1. Select Admin Tools - Database - Clear Database from the menu bar. 2. Confir

Chapter 11: System Administration Tools 77Working OfflineThe AMWorks software enables you to work “offline.” This means that you can execute a

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79CHAPTER12Configuring LDAPThe AMWorks software enables you to configure LDAP (Lightweight Directory Access Protocol) user login authentication on you

80 AMWorks Software Installer/User GuideNOTE: You will not be able to save changes if you have selected one of the LDAP user login authenticati

Chapter 12: Configuring LDAP 818. In the Secondary DNS IP Address field, you may type the IP address of your secondary DNS server in network d

1CHAPTER1Product OverviewThe AMWorks® software is a Java™-based system administration tool that enables you to easily customize the user, server, devi

82 AMWorks Software Installer/User Guideyou enter may be up to 30 characters long. All standard Microsoft Windows characters are allowed. Aster

83AppendicesThe following information is contained in this section:• System Configuration on page 83• Glossary on page 86• Reference on page 88• Troub

84 AMWorks Software Installer/User GuideAMWorks software and AMX switches separated by routerIn the configuration shown below, the AMX switches

Appendices 85AMWorks software and AMX switches separated by WANIn the configuration shown below, the AMWorks software is separated by a WAN (

86 AMWorks Software Installer/User GuideAppendix B: Glossary• AMIQ module (AMX Switch Intelligent Module) - The AMIQ module connects a target d

Appendices 87• Non-local discovery - Automatic discovery of devices that are updated to the latest software, exist on a reachable physical ne

88 AMWorks Software Installer/User GuideAppendix C: ReferenceAMX switching systemThe AMX switching system refers to the cluster of AMX switches

Appendices 89 Table 1.2: Firmware Update Files for AMX User StationsAMX User Station Device Type FilenameAMX5100 User Station amx51xx.avtAMX5

90 AMWorks Software Installer/User GuideKVM switches in seamless switching systemThe following KVM switches can be seamlessly cascaded in an AM

Table 1.5: Merge Mode Conflict Resolution Type of Conflict ResolutionUser PasswordsPassword is reset automatically and randomly. Neither the administr