Appendices 19
No video on monitor attached to receiver (continued)
Cycle power to the LongView Wireless receiver. An informational message should appear on the monitor for a
brief moment. If the message does not appear, check the monitor by plugging the video cable from the monitor
directly into the server to verify that the monitor is working and that the server is generating active video. If this
is functioning, check that the display settings for your server are set no higher than a resolution of 1024 x 768
at 60Hz refresh rate. If the monitor does not function correctly, replace it.
Verify that all three LEDs on both the LongView Wireless transmitter and the LongView Wireless receiver are
illuminated a short period of time after power up (30 seconds or less). If all three LEDs are not illuminated,
move the LongView Wireless receiver closer to the LongView Wireless transmitter until all LEDs
are illuminated.
As a last check, plug the video cable from the monitor directly into the server to verify that the monitor is
working and that the server is generating active video. If this is functioning, check that the display settings for
your server are set no higher than a resolution of 1024 x 768 at 60Hz refresh rate. If the monitor does not
function correctly, replace it.
No mouse and/or keyboard operation from peripherals attached to receiver
Ensure that the mouse and keyboard operation cables are connected to the correct PS/2 ports on the
LongView Wireless receiver. Match the connector color codes (green is mouse and purple is keyboard).
Ensure that the mouse and keyboard cables from the LongView Wireless transmitter are connected to the
correct PS/2 ports on the server. Match the connector color codes (green is mouse and purple is keyboard).
Verify that all three LEDs on both the LongView Wireless transmitter and the LongView Wireless receiver are
illuminated a short period of time after power up (30 seconds or less). If all three LEDs are not illuminated,
move the LongView Wireless receiver closer to the LongView Wireless transmitter until all LEDs
are illuminated.
Retest the mouse and keyboard by connecting them directly to the server and rebooting it. If one does not
function correctly, replace the non-functioning peripheral.
No audio from speakers attached to receiver
Ensure that the audio cable is securely plugged into the line in port of the LongView Wireless transmitter.
Ensure that the audio cable is securely plugged into the line out port of the server (color-coded green).
Ensure that the speaker cable is securely plugged into the line out port of the LongView Wireless receiver.
Verify that all three LEDs on both the LongView Wireless transmitter and the LongView Wireless receiver are
illuminated a short period of time after the power up (30 seconds or less). If all three LEDs are not illuminated,
move the LongView Wireless receiver closer to the LongView Wireless transmitter until all LEDs
are illuminated.
Retest the speakers by connecting them directly to the server. If they do not function correctly,
replace them.
Table C.1:Troubleshooting (Continued)
466A-LongviewWireless.book Page 19 Friday, April 15, 2005 9:26 AM
(76 pages)
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